Help and contact
Quick answers to the most frequent questions and, if you don't find what you need, a direct message to the team.
Frequently asked questions
General answers; the terms, returns policy and privacy policy prevail.
Orders and payment
How can I pay?
By card, through Stripe Checkout: your card details never reach us. In demo mode payments are simulated and no money is taken.
Where is my invoice?
It is issued automatically when the payment goes through and is always available next to the order. My orders
Do I need an account to buy?
Yes: your ebooks go into your library, and your invoices and order history live in your account. Creating one takes a few seconds.
Do prices include VAT?
No VAT is added: the seller is not registered for VAT, so the price shown is the final one, the same in every country.
Ebooks and reading
Where are the ebooks I bought?
In your library: read them online in the browser or download the EPUB file for any reading app. My library
What is the personal watermark?
Each downloaded file carries a licence page with your name and a licence code. There is no DRM: you can read the file on all your devices.
Does my reading position follow me?
Yes, in the online reader: your place, bookmarks, highlights and notes are saved to your account.
When can I read a pre-ordered book?
On its release date: it appears in your library straight away and unlocks on that day, and we email you.
Printed books and delivery
How do I follow a delivery?
When the order leaves, we email you the courier and the tracking number; you also find them next to the order. My orders
Do you deliver abroad?
Availability depends on the rights we hold for each title; checkout tells you if a title can't be sold to the chosen country.
Returns and withdrawal
How do I withdraw from an order?
Use the withdrawal button: choose the products, confirm, and you immediately get an acknowledgement by email. Withdraw from contract here
Can I cancel a pre-order?
Yes, any time before the release date, with a full refund.
How long does a refund take?
At most 14 days from your withdrawal. For printed books already shipped, we refund once the books are back or you send proof of shipping.
Account and personal data
How do I get a copy of my data?
Export it as a file from your account page; you can also delete the account there. My account
How do I protect my account better?
Turn on two-step verification with any authenticator app, and keep the recovery codes somewhere safe. Security
How do I report illegal content?
Write to us with the topic “Illegal content”: give the exact address of the content and explain why it is illegal. We acknowledge the notice and tell you our decision.
For authors
Write to us
We reply by email; keep the reference you receive. Requests made while signed in also appear under “Your requests”.